Support
Last updated: 21 September 2026.
The shortest way is from inside the app
Under Profile ▸ ideas and problems there's an inbox that already reaches us with the app version and the device model. If you can open the app, write to us from there.
Write to us
If you can't, write to hola@somiadigital.com.
To get a useful answer on the first try, tell us:
- the app version (it's at the bottom of Profile);
- the iPhone or iPad model and the iOS or iPadOS version;
- what you expected to happen and what happened instead.
At the bottom of this page there is a form that goes to the same inbox, if that suits you better. It is delivered by Netlify and what reaches us is the name, the email address and the message, and nothing else: this site still loads nothing from anyone and still sets no cookies. We explain it in the privacy policy.
The ones that answer themselves
How to cancel the subscription
In your Apple account settings, under subscriptions. Cancellation takes effect at the end of the period you've already paid for. There's nothing we can do about it from the app: Apple handles the purchase.
How to restore a purchase
Under Profile ▸ FactShot Premium, with "Restore purchase". You'll need the same Apple account you bought it with.
How to delete your account
From inside the app, and there's no need to write to anyone. We explain it step by step at delete account.
How to report a rival
With "Block and report", which shows up at the bottom of a match, on every row of the Matches lobby, and on every row of Rivals. We explain it in the community guidelines.
My streak is gone
The streak counts a day when you read a card there. If you think one you completed has gone missing, write to us with the day, and we'll take a look.
A fact looks wrong
Tell us. Every card carries its source; if the source doesn't say what the card says, we correct it and the card changes for everyone.
What we can't do
- Refund an amount: refunds are issued by Apple.
- Recover the progress from a phone where the app was deleted without ever opening an account, because we don't have any copy of it.
Who runs FactShot
- Owner: Joan Cama Ribot
- Trade name: Somia Digital
- NIF: 41531670H
- Address: Carrer de Sant Joan, 16, 17200 Palafrugell (Girona), Espanya
- Email: hola@somiadigital.com