Deleting your FactShot account
Version 2.0. Effective date: 5 October 2026.
The account is deleted from inside the app, and you do not need to write to anyone. Here is how to do it, what gets deleted and what does not.
1. How to delete it
In Profile ▸ Your account ▸ "Delete the account".
What gets deleted:
- the account and the data held on our server, along with the copy of your progress;
- the link to the Somia account, and the whole Somia account if it has no other app linked to it;
- your online player: your display name, queue, invitations and blocks. In the history of the people you have played with you show up as "deleted player", with no name and no identifier;
- access: to get back in you would need to open a new account.
Reports you have made are kept without saying who made them, and reports made about you are kept until they are deleted automatically after 12 months, in case action needs to be taken again.
2. What is on your phone is left alone
Deleting the account removes the copy on the server, not what you have on your phone: your local progress stays where it is and you can keep using FactShot without an account. If you want to delete that too, delete the app: the whole database, your preferences and the session in the iOS keychain go with it.
Analytics and announcements can be switched off in Profile whenever you like, with a toggle for each, and they stop sending anything from that moment on. You do not need to delete the account to switch them off.
3. The subscription is NOT deleted with the account
An active subscription stays active even if you delete the account, because it is Apple that charges for it, not us. It is cancelled from your Apple account Settings: Settings ▸ your name ▸ Subscriptions. Cancellation takes effect at the end of the period you have already paid for, and refunds are handled by Apple.
4. If you cannot open the app
Write to hola@somiadigital.com from the account's email address and we will delete it for you. We will ask you for something that confirms the account is yours, and nothing more. We do so within one month at most.
5. Contact
What we process and for how long is explained in the Privacy policy. For anything else, write to us at hola@somiadigital.com. The governing version of this page is the Catalan one; the others are translations.