FactShot community guidelines
Version 2.0. Effective date: 5 October 2026.
These guidelines say what is not allowed when you play with other people in FactShot, how to report it and what happens next. They are part of the Terms and conditions.
1. What other people see of you
Just one thing: your display name, 2 to 16 characters long and run through a filter. It is the only thing one person sees of another.
There is no chat, no messages, no images, no posts, no public profiles, no directory and no searching for people.
2. What is not allowed
A display name cannot be:
- insulting;
- sexual;
- discriminatory;
- an impersonation of another person or of a brand;
- an advertisement for anything;
- personal data, whether someone else's or your own.
And when you play, no cheating and no harassing anyone.
3. How to report
There are three ways in, and the label is always "Block and report":
- at the bottom of a match, next to "Resign";
- on every row of the matches lobby;
- on every row of "Your rivals".
Before anything happens, a sheet opens that tells you what will happen, with two buttons: "Just block" and "Report and block".
If you choose to report, the app asks you for the reason from a closed list: the name they show, that they are cheating, that they are harassing you, or something else. There is no free-text field.
4. What blocking does
- It works both ways: neither of you can challenge the other, random matchmaking will not pair you up again, and neither one's invitations work for the other.
- The open match ends.
- The blocked person is not notified.
5. What we do with a report
We read reports ourselves, as soon as we can. Depending on what we find, the consequence ranges from requiring a change of display name to closing the account. If it happens to you and you disagree, write to us and we will review it. Reports are deleted after 12 months; what is stored is explained in the Privacy policy.
6. How to undo a block
In Profile ▸ Blocked players, with "Unblock" on every row.
7. Contact
If there is anything the app does not let you sort out, or you want us to review a decision, write to us at hola@somiadigital.com. The governing version of these guidelines is the Catalan one; the others are translations.